At Perr Cherry, your satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don’t work out. If you need to make a return, we’re here to help!
Return Eligibility
You can return most items purchased on our website within 5 days of delivery. To ensure a smooth return process, please make sure that:
- Items are in their original condition, unused, and in their original packaging.
- All tags and labels are still attached.
- You include your receipt or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
- Opened or used cosmetics and skincare products.
- Gift cards.
- Sale items marked as final sale.
How to Initiate a Return
If you’d like to return an item, please follow these simple steps:
- Reach Out to Us: Email our friendly customer service team at care@perrcherry.com with your order number and details about the item you wish to return.
- Return Approval: Once we receive your request, we’ll review it and provide you with a return authorization number and instructions.
- Pack Your Item: Securely pack the item in its original packaging, making sure to include any accessories and the return authorization number.
- Ship it Back: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method for peace of mind.
Store Credits
After we receive and approve your return, we’ll issue you store credit for the full value of the item. Please allow 7-10 business days for us to process your return and issue your store credit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of delivery at care@perrcherry.com. We’ll take care of it right away and arrange for a replacement or store credit.
No refunds will be given in the following cases:
- Incorrect or insufficient address mentioned by the customer.
- Non-availability of recipient at the mentioned address and/or premises.
- Refusal to accept products - Delivery refused by customer's designated receiver.
- If a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.
- Force majeure event.
By placing an order with us, the customer agrees to these terms and conditions. We reserve the right to change or update this policy at any time without prior notice.
We're Here for You!
If you have any questions or need assistance, don’t hesitate to reach out to our customer service team at care@perrcherry.com. We genuinely care about your experience and are here to help in any way we can.
Thank you for choosing Perr Cherry! We appreciate your trust in us and hope to serve you again soon.
